Privacy Statement


1. Information about you

Information you give us

When you order holiday we will collect your name, contact (telephone, mail and e-mail addresses). Billing information will be retained by PayPal and is not accessible by us. On or prior to your arrival, we will take a pre-authorisation charge  to cover any potential damage. We will not retain any billing information after all transactions are complete and you have completed your stay.

We may contact you by email or SMS to request a review of your stay or to advise you about special offers or news about Balquhidder Mhor Lodge. You may opt out or unsubscribe at any time.

Disclosure of your information

We may need to share your information with our service providers and agents for these purposes of delivering the services to you (for example, to the Site Warden).

We will not share your information with any other third parties for marketing purposes.

If we (or any part of us) enter into a joint venture or are sold, transferred to or merged with another business entity or if our business structure changes, the information we hold about you may be disclosed to the new business partners or owners, although your personal information will still only be used in accordance with these Terms.

Where we store your personal data

By providing us with your personal information, you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put an agreement in place to ensure your information is protected in the same way that it is in the UK (for instance with PayPal).

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We may retain your personal information after we have ceased using it for the purposes set out in these Terms, or for as long as the law requires.

Your rights regarding your personal data

You are entitled to obtain details of the information that we hold about you (for which we may charge a small fee). You may also ask us to make changes to the information we hold about you.  If you wish to do this, please send an e-mail to info@balquhidder-mhor.com.


We may use information obtained about you from cookies.   A cookie is a small file of letters and numbers that we put on your computer if you agree. We do this to allow us to identify you from other users of our website, which helps us to personalise the website to provide you with a good experience wherever possible and also allows us to improve our website.

The cookies store small pieces of information about you, such as your name and email address. This means that on future visits to our website, we can identify past users. The cookies also allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

We may access cookies stored on your computer when you visit our website in future or when you open an email from us.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Any cookie whose name starts with UTM is a Google Analytics first party cookie. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

3. Communications between us

When we refer, in these Terms, to "in writing", this will include e-mail.

To cancel a Contract in accordance with your legal right to do so as set out in the booking terms and conditions, you can either send us an e-mail or letter. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or by the post-date mark we receive on the envelope.

If you wish to contact us in writing for any other reason, you can send this to us by e-mail, or by - post or on our website via the contact us form. You can contact us by e-mail to info@balquhidder-mhor.com and telephone line on +44 (141-628-5858).

If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your booking.