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Balquhidder Mhor Lodges Booking Terms and Conditions

As a consumer, you have legal rights in relation to your holiday at Balquhidder Mhor Lodges if it is not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Additional terms and conditions to comply with Covid 19 guidance

It is necessary for Balquhidder Mhor Lodges to take all necessary precautions to ensure our environment is safe for guests and employees on the site. To enable us to comply we require our guests to agree to undertake the following measures:

· Hand sanitiser will be placed within the entrance of each lodge. Please ensure that all guests in your party use the sanitiser prior to entering the lodge

· Upon departure guests must strip the beds, including pillow and mattress protectors, and place the used bedding and towels in large plastic bags that will be provided.

· Please place your in black bin liners provided and leave the bags in the designated area upon departure. Additional bin bags will be available upon request

Failure to comply with these requirements will place a greater risk upon our cleaning team and will incur a full forfeit of your Good Housekeeping deposit.

Conditions of booking

By making a Booking Request you confirm that:

• you are 25 year of age or over

• you have the authority of all persons in your party to book on their behalf

• if the booking being made does not include yourself then there is at least one person in your party that is at least 25 year or over

• you accept these Terms

• you agree that you will be responsible for any loss or damage caused by you, or any member of your party accompanying you. The cost of damages or penalties will be deducted from your Good Housekeeping deposit. You agree to pay for additional costs invoiced to you if the damage or penalties caused is greater than the value of the Good Housekeeping deposit,

• your group is neither a stag nor hen party

• The maximum number of people occupying your accommodation must not exceed the number shown in the lodge. Should you exceed the occupancy of the lodge, you will forfeit all your Good Housekeeping deposit (see section 8)

• Day visitors are not permitted

1. Payment

If the arrival date of your reservation is more than 45 days later than the date on which you make the booking, we will request a deposit of £150.

The balance of the payment for your holiday will be requested 45 days before the start of your stay. We will send you a reminder email to pay the balance by bank transfer. If you chose to pay by credit or debit card we will add a 3.5% surcharge.

If we do not receive the full payment from you 45 days prior to your arrival date, we will treat this as a cancellation of your booking reservation and you will forfeit the total cost of any payments made to date.

For all bookings received within 45 days of your holiday start date, full payment is due at the time of booking.

Online payments through the website can only be made online by PayPal using your PayPal account or by checking out as a guest and using your Debit or Credit Card.

2. Cancellation and changes to your booking

Changes made by you

If you want to amend your booking, please notify us as soon as possible.

Amendments to your booking can be made up to 28 days prior to the start date of your holiday, subject to availability.

We reserve the right to charge an administration fee of £25 for amendments to bookings

Cancellation by you

If you want to cancel your booking, you must notify us as soon as possible and confirm this in writing (by letter or email).

Provided the written notice of cancellation is received by us not less than 28 days before the start date of your holiday (your arrival date), only the deposit will be forfeited.

For cancellations made within 28 days of your Arrival Date, unfortunately, you will forfeit all monies paid.

Cancellation by us

We reserve the right to cancel your holiday. In the unlikely event of us having to cancel your holiday (except where you have failed to make full payment on time) we refund all monies paid to us.

Force Majeure

In exceptional circumstances, such as but not restricted to instances where Government regulations, such as (but not limited to) Covid 19 restrictions, where the lodges are closed for your stay, then you will have the opportunity to reschedule the original booking to a future date and duration of comparable value, at no extra cost to you. No refund will be awarded in this situation, unless you cancel within the criteria set out above (Cancellation by you). The option to reschedule the original booking will remain open for one calendar year from the arrival date of the original booking.

Please note that any refunds due can only be made by the original payment method.

3. Who we are

Balquhidder Mhor Lodges is a sole trader. Contact us at Balquhidder Mhor, Balquhidder Braes Holiday Park, Lochearnhead, FK19 8NX.

4. How these terms and conditions apply to our contract.

We consider these terms and conditions (the "Terms"), together with your booking reservation, our price list and our booking confirmation set out the entire agreement between you and us for the supply of our services to you (“Contract”). We intend to rely upon these Terms in relation to the Contract between you and us.

Please note that by making a Booking Reservation, you and all members of your party agree to be bound by these Terms. This does not affect your statutory rights as a consumer. You should print a copy of the Terms for future reference.

Please also ensure that you have checked that the details in your Booking Reservation are complete and accurate before you submit the form and commit yourself to the Contract.

If you think that there is a mistake in either the Terms or the Booking Reservation and a change is required, please make sure that you ask us to put this in writing. This can help avoid any problems about what you expect from us and what we expect from you.

We reserve the right to change these Terms at any time and any such changes will apply in relation to any new Bookings Reservation submitted and made after the changes are posted on the website.

Please read the Terms each time you submit a Booking Request to ensure you understand the Terms which will apply at that time as submission of a Booking Request shall signify that you have accepted to be bound by the latest set of Terms.

5. Making a Booking

In order to make a Booking Reservation, you will need to complete a booking form on the website or a direct booking form which can be requested from us and emailed to you.

The booking form process allows you to check and amend any errors before you submit the Booking Reservation to us.

Please take the time to read and check your booking at each stage of the booking process, as it is your responsibility to provide us with the correct information.

After you submit a Booking Reservation, you will receive an e-mail from us confirming that we have received your Booking.

The confirmation email of your reservation shall signify that we have accepted your Booking Reservation subject to these Terms. At this point a Contract shall come into existence between you and us on these Terms.

Our acceptance of your Booking Reservation is at our absolute discretion and will only take place once we issue an email confirmation accepting your Booking Reservation.

Subject to any enduring conditions, the Contract will last until you and your party leave our Site.

Our Contract binds you, (the person named on the booking confirmation) and all members of your party, including children. You must ensure that all members of your party are aware of and accept these Terms. Our Contract continues until the last member of your party has left the Site, including any extension to your stay and for such time afterwards as may be necessary.

Please note that we cannot permit a transfer of a booking to another person or party. The existing booking will need to be cancelled in accordance with the terms as set out within this document and a new booking made.

Booking duration

Bookings are subject to minimum stay requirements, according to the type of break that you choose.

If you have to cut your booking short for any reason, we cannot give you a refund.

Single sex groups

Group and single sex bookings are welcome with the understanding that from 10pm we ask guests to respect the need for privacy and quiet by other guests.

The location is not suitable for Stag or Hen parties.

6. Prices

You will pay to us the price of your holiday as set out online at the time that you submit your Booking Request.

Prices vary depending on the time of the year. If your stay falls within two or more price bands, the corresponding price for each date range will be charged for the days that you stay during the relevant price band. We do not charge VAT.

7. Hot tub use

Please note that in order to maintain the best levels of hygiene, your hot tub may have been refilled on the day of your arrival. If this is the case, it will not be fully warm for comfortable use until the evening of your arrival.

Plastic glasses are provided for drinks in the hot tub.

Guests who wish to use the hot tub should not be wearing fake tan products and we ask that guests shower before using the hot tub.

(Note: guests using the hot tub wearing fake tan products will leave an un-welcome deposit around the rim of the hot tub since the action of the spa removes fake tan).

We will have to charge you £100 to clean the hot tub should you or your guests fail to adhere to this condition, and as a result the hot tub is contaminated and requires cleaning.

Guests are not permitted to take any glass into the hot tub. If glass is broken in the hot tub, please evacuate the hot tub and report the incident to the site warden. A charge of £250 plus any of the cost of any component repairs will be made.

8. Damage to our property

A £100 "Good Housekeeping and Damage" deposit will be required prior to your arrival to cover any damage to the lodge, its contents or the site.

For groups of four or more people, the damage deposit will be £200.

Please note that you will be liable for the actual cost of any damage to the lodge, its contents and the site (this may exceed your deposit and you will be required to pay any excess).

If excessive cleaning is required, the additional cleaning cost will be passed onto you. We will provide photographic evidence of the wilful damage or mess within the lodge to you.

Prior to your departure, you agree to leave the lodge as you found it. This will mean adhering to our Good Housekeeping policy as follows:

- Ensuring that all crockery, cutlery, kitchen equipment etc is cleaned and returned to its original location

- The kitchen surfaces and the cooker surfaces are cleaned down

- Ensuring all lodge furniture, including soft furnishings and decking furniture are returned to their original location if you have moved them

- All rubbish is taken out of the lodge and deposited in the bin area by the park entrance. Please recycle where you can.

- The above is our meaning of “Good Housekeeping”

If additional work is required to be performed by our cleaning team as a result your failure to adhere to our Good Housekeeping policy, we will deduct the cost of this work from your Good Housekeeping deposit.

We shall be entitled to charge you for any costs or expenses we incur as a result of any breakage, damage, loss or failure by you to leave the cabin in a clean and tidy condition as per our Good Housekeeping policy.

Please note that in the event that we need to claim further funds from you due to any damage, loss or costs that we may incur or subsequently incur, we reserve the right invoice you for those damaged and to recover those charges by any formal means.

9. Arrival and Departure

Arrival time on Site is between 4pm and 8pm on the agreed date of arrival.

If you are likely to arrive after 8pm, please let us know by email or telephone.

Please note that arrivals may, subject to availability and an early arrivals’ fee, may be accommodated from 1pm.

If you are interested in taking up this offer, please contact us by email before your arrival and at least 7 days before your arrival date if you wish to request an early arrival.

You are required to vacate the cabin by 10am on your agreed date of departure. Late departure will result in your forfeit of your Good Housekeeping deposit.

10. Your Responsibilities when on Site

By making a Booking you agree that you and your party will at all times comply with requests of the Site Warden.

As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Site.

The lodge must be left in a clean and tidy condition, as you found it, including the barbeque. You agree to take all your waste and rubbish from the lodge and deposit it in the site’s refuse area at the entrance of the site. Please recycle where you can.

Please make us (by email or phone), or the Site Warden aware of any breakages or damage caused during your stay.

You agree to respect the lodge, it’s contents, the hot tub and surrounding area.

You are responsible for the behaviour of all members of your party. Please show consideration to other guests on the site.

Noisy or disruptive behaviour, especially at night, wilful damage to the Site or lodges or other behaviour considered may result in us asking you or a member of your party to leave the Site immediately. No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages or inconvenience caused.

To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:00pm.

Open fires, fire pits and rope swings are also prohibited.

Children remain the responsibility of their parents or guardians at all times in the lodge and on the Site. Please ensure your children are supervised at all times.

Please note that smoking is not permitted in the lodge or in the hot tub. This includes e-cigarettes.

Smoking is permitted on the decking and in the entrance shelter. Please use the ashtrays provided. Please do not throw cigarette butts over the decking balustrade.

11. Complaints

We want you to have an enjoyable holiday. Should you have cause for complaint, please contact the Site Warden immediately who will try to resolve your issue.

12. Liability – Please read this section as it is important that you understand to what you are agreeing.

We only provide use of Balquhidder Mhor Lodges for domestic and private use. You agree not to use the lodge for any commercial, business or re-sale purposes. Therefore, we are not responsible to you for any:

(a) loss of income or revenue;

(b) loss of business or business opportunity;

(c) business interruption;

(d) loss of profit;

(e) loss of anticipated savings; or

(f) loss of data.

In all cases except personal injury or death caused by our negligence or fraud or fraudulent misrepresentation, our maximum liability to you for the total of all claims arising out of your booking with us shall be no more than to refund the amount paid by you for the holiday less any cancellation, amendment or other separate charges.

Balquhidder Mhor Lodges are located in a forest environment; we cannot accept responsibility for any damage, injury or inconvenience caused by plants or wildlife.

We are not responsible for anything which adversely affects your holiday which occur due to events which are outside of our control (i.e. that we could not, even with due care, have foreseen or avoided). Such circumstances include (amongst others) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease, SARS etc.. We will endeavour to manage any problems caused as a result of such an event but shall not be liable to you for any losses caused by such event.

We are not liable for damage to or theft of your personal possessions and we encourage you to ensure that you have adequate cover under your existing home contents, travel or any other applicable policy for the length of your stay.

13. Other important Information

Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our promotional material or on the website, are issued or published solely to provide you with an approximate idea of our Lodges.

All due care and diligence is exercised in the production of such information, and information concerning our cabin and its facilities has been compiled as accurately as possible. However, there may be time when certain facilities are temporarily not availableBalquhidder Mhor Lodges Booking Terms and Conditions