Balquhidder Mhor Lodges Booking Terms and
As a consumer, you have
legal rights in relation to your holiday at Balquhidder Mhor Lodges if it is
not as described. Advice about your legal rights is available from your local
Citizens' Advice Bureau or Trading Standards office.
Additional terms and
conditions to comply with Covid 19 guidance
It is necessary for
Balquhidder Mhor Lodges to take all necessary precautions to ensure our
environment is safe for guests and employees on the site. To enable us to
comply we require our guests to agree to undertake the following measures:
Hand sanitiser will be placed within the entrance
of each lodge. Please ensure that all guests in your party use the sanitiser
prior to entering the lodge
Upon departure, guests must strip the beds, including pillow and mattress protectors, and place the used
bedding and towels in large plastic bags that will be provided.
Please place your in black bin liners provided and leave the bags in the designated area upon departure. Additional bin bags will be available upon request
Failure to comply with
these requirements will place a greater risk upon our cleaning team and will incur
a full forfeit of your Good Housekeeping deposit.
Conditions of booking
By making a Booking Request you confirm that:
• you are 25 year of age or over
• you have the authority of all persons in your party to book on their
• if the booking being made does not include yourself then there is at
least one person in your party that is at least 25 year or over
• you accept these Terms
• you agree that you will be responsible for any loss or damage caused
by you, or any member of your party accompanying you. The cost of damages or
penalties will be deducted from your Good Housekeeping deposit. You agree to
pay for additional costs invoiced to you if the damage or penalties caused is
greater than the value of the Good Housekeeping deposit,
• your group is neither a stag nor hen party
• The maximum number of people occupying your accommodation must not
exceed the number shown in the lodge. Should you exceed the occupancy of the
lodge, you will forfeit all your Good Housekeeping deposit (see section 8)
• Day visitors are not permitted
If the arrival date of your reservation is more than 45 days later
than the date on which you make the booking, we will request a deposit of £150.
The balance of the payment for your holiday will be requested 45 days
before the start of your stay. We will send you a reminder to pay the balance by
If we do not receive the full payment from you 45 days prior to your
arrival date, we will treat this as a cancellation of your booking reservation
and you will forfeit the total cost of any payments made to date.
For all bookings received within 45 days of your holiday start date,
full payment is due at the time of booking.
Payment for bookings can only be made online by BACS, PayPal, Debit, Credit
Card, or cheque.
2. Cancellation and changes to your booking
Changes made by you
If you want to amend your booking, please notify us as soon as
Amendments to your booking can be made up to 28 days prior to the
start date of your holiday, subject to availability.
We reserve the right to charge an administration fee of £25 for amendments
Cancellation by you
If you want to cancel your booking, you must notify us as soon as
possible and confirm this in writing (by letter or email).
Provided the written notice of cancellation is received by us not less
than 28 days before the start date of your holiday (your arrival date), only
the deposit will be forfeited.
For cancellations made within 28 days of your Arrival Date,
unfortunately, you will forfeit all monies paid.
Cancellation by us
We reserve the right to cancel your holiday. In the unlikely event of
us having to cancel your holiday (except where you have failed to make full
payment on time) we refund all monies paid to us.
In exceptional circumstances, such as but not restricted to instances
where Government regulations, such as (but not limited to) Covid 19
restrictions, mean that you cannot travel or arrive on your scheduled arrival date,
then you have the option to reschedule the original booking to a future date and
duration of comparable value, at no extra cost to you. No refund will be
awarded in this situation, unless you cancel within the criteria set out above
(Cancellation by you). The option to reschedule the original booking will
remain open for one calendar year from the arrival date of the original
Please note that any refunds due can only be made by the original
3. Who we are
Balquhidder Mhor Lodges is a sole trader. Contact us at Balquhidder
Mhor, Balquhidder Braes Holiday Park, Lochearnhead, FK19 8NX.
4. How these terms and conditions apply to
We consider these terms and conditions (the "Terms"),
together with your booking reservation,
our price list and our booking confirmation set out the entire agreement
between you and us for the supply of our services to you (“Contract”). We intend to rely upon these Terms in
relation to the Contract between you and us.
Please note that by making a Booking Reservation, you and all members
of your party agree to be bound by these Terms. This does not affect your
statutory rights as a consumer. You should print a copy of the Terms for future
Please also ensure that you have checked that the details in your
Booking Reservation are complete and accurate before you submit the form and commit
yourself to the Contract.
If you think that there is a
mistake in either the Terms or the Booking Reservation and a change is
required, please make sure that you ask us to put this in writing. This can
help avoid any problems about what you expect from us and what we expect from
We reserve the right to change these Terms at any time and any such
changes will apply in relation to any new Bookings Reservation submitted and
made after the changes are posted on the website.
Please read the Terms each time you submit a Booking Request to ensure
you understand the Terms which will apply at that time as submission of a
Booking Request shall signify that you have accepted to be bound by the latest
set of Terms.
5. Making a Booking
In order to make a Booking Reservation, you will need to complete a
booking form on the website or a direct booking form which can be requested from
us and emailed to you.
The booking form process allows you to check and amend any errors
before you submit the Booking Reservation to us.
Please take the time to read and check your booking at each stage of
the booking process, as it is your responsibility to provide us with the
After you submit a Booking Reservation, you will receive an e-mail
from us confirming that we have received your Booking.
The confirmation email of your reservation shall signify that we have
accepted your Booking Reservation subject to these Terms. At this point a
Contract shall come into existence between you and us on these Terms.
Our acceptance of your Booking Reservation is at our absolute
discretion and will only take place once we issue an email confirmation
accepting your Booking Reservation.
Subject to any enduring conditions, the Contract will last until you
and your party leave our Site.
Our Contract binds you, (the person named on the booking confirmation)
and all members of your party, including children. You must ensure that all
members of your party are aware of and accept these Terms. Our Contract
continues until the last member of your party has left the Site, including any
extension to your stay and for such time afterwards as may be necessary.
Please note that we cannot permit a transfer of a booking to another
person or party. The existing booking will need to be cancelled in accordance
with the terms as set out within this document and a new booking made.
Bookings are subject to minimum stay requirements, according to the
type of break that you choose.
If you have to cut your booking short for any reason, we cannot give
you a refund.
Single sex groups
Group and single sex bookings are welcome with the understanding that
from 10pm we ask guests to respect the need for privacy and quiet by other
The location is not suitable for Stag or Hen parties.
You will pay to us the price of your holiday as set out online at the
time that you submit your Booking Request.
Prices vary depending on the time of the year. If your stay falls
within two or more price bands, the corresponding price for each date range
will be charged for the days that you stay during the relevant price band. We
do not charge VAT.
7. Hot tub use
Please note that in order to maintain the best levels of hygiene, your
hot tub may have been refilled on the day of your arrival. If this is the case,
it will not be fully warm for comfortable use until the evening of your
Plastic glasses are provided for drinks in the hot tub.
Guests who wish to use the hot tub should not be wearing fake tan
products and we ask that guests shower before using the hot tub.
(Note: guests using the hot tub wearing fake tan products will leave
an un-welcome deposit around the rim of the hot tub since the action of the spa
removes fake tan).
We will have to charge you £100 to clean the hot tub should you or
your guests fail to adhere to this condition, and as a result the hot tub is
contaminated and requires cleaning.
Guests are not permitted to take any glass into the hot tub. If glass
is broken in the hot tub, please evacuate the hot tub and report the incident
to the site warden. A charge of £250 plus any of the cost of any component
repairs will be made.
8. Damage to our property
A £100 "Good Housekeeping and Damage" deposit will be
required prior to your arrival to cover any damage to the lodge, its contents
or the site.
For groups of four or more people, the damage deposit will be £200.
Please note that you will be liable for the actual cost of any damage
to the lodge, its contents and the site (this may exceed your deposit and you
will be required to pay any excess).
If excessive cleaning is required, the additional cleaning cost will
be passed onto you. We will provide photographic evidence of the wilful damage
or mess within the lodge to you.
Prior to your departure, you agree to leave the lodge as you found it.
This will mean adhering to our Good Housekeeping policy as follows:
Ensuring that all crockery, cutlery, kitchen
equipment etc is cleaned and returned to its original location
The kitchen surfaces and the cooker surfaces are
Ensuring all lodge furniture, including soft
furnishings and decking furniture are returned to their original location if
you have moved them
All rubbish is taken out of the lodge and
deposited in the bin area by the park entrance. Please recycle where you can.
The above is our meaning of “Good Housekeeping”
If additional work is required to be performed by our cleaning team as
a result your failure to adhere to our Good Housekeeping policy, we will deduct
the cost of this work from your Good Housekeeping deposit.
We shall be
entitled to charge you for any costs or expenses we incur as a result of any
breakage, damage, loss or failure by you to leave the cabin in a clean and tidy
condition as per our Good Housekeeping policy.
Please note that in the event that we need to claim further funds from
you due to any damage, loss or costs that we may incur or subsequently incur, we reserve the right invoice you for those
damaged and to recover those charges by any formal means.
9. Arrival and Departure
Arrival time on Site is between 4pm and 8pm on the agreed date of
If you are likely to arrive after 8pm, please let us know by email or
Please note that arrivals may, subject to availability and an early
arrivals’ fee, may be accommodated from 1pm.
If you are interested in taking up this offer, please contact us by
email before your arrival and at least 7 days before your arrival date if you
wish to request an early arrival.
You are required to vacate the cabin by 10am on your agreed date of
departure. Late departure will result in your forfeit of your Good Housekeeping
10. Your Responsibilities when on Site
By making a Booking you agree that you and your party will at all
times comply with requests of the Site Warden.
As the person booking the holiday, you are responsible for the
behaviour of all members of the party whilst on the Site.
The lodge must be left in a clean and tidy condition, as you found it,
including the barbeque. You agree to take all your waste and rubbish from the
lodge and deposit it in the site’s refuse area at the entrance of the site.
Please recycle where you can.
Please make us (by email or phone), or the Site Warden aware of any
breakages or damage caused during your stay.
You agree to respect the lodge, it’s contents, the hot tub and
responsible for the behaviour of all members of your party. Please show
consideration to other guests on the site.
disruptive behaviour, especially at night, wilful damage to the Site or lodges
or other behaviour considered may result in us asking you or a member of your
party to leave the Site immediately. No refunds or compensation will be given
in these instances, and we reserve the right to claim compensation for damages
or inconvenience caused.
the enjoyment of others, we ask that noise levels are kept to a minimum after
fire pits and rope swings are also prohibited.
remain the responsibility of their parents or guardians at all times in the
lodge and on the Site. Please ensure your children are supervised at all times.
that smoking is not permitted in the lodge or in the hot tub. This includes
permitted on the decking and in the entrance shelter. Please use the ashtrays
provided. Please do not throw cigarette butts over the decking balustrade.
We want you
to have an enjoyable holiday. Should you have cause for complaint, please
contact the Site Warden immediately who will try to resolve your issue.
12. Liability – Please read this
section as it is important that you understand to what you are agreeing.
provide use of Balquhidder Mhor Lodges for domestic and private use. You agree
not to use the lodge for any commercial, business or re-sale purposes. Therefore,
we are not responsible to you for any:
(a) loss of
income or revenue;
(b) loss of
business or business opportunity;
(d) loss of
(e) loss of
anticipated savings; or
(f) loss of
In all cases except personal injury or death caused by our negligence
or fraud or fraudulent misrepresentation, our maximum liability to you for the
total of all claims arising out of your booking with us shall be no more than
to refund the amount paid by you for the holiday less any cancellation,
amendment or other separate charges.
Balquhidder Mhor Lodges are
located in a forest environment; we cannot accept responsibility for any
damage, injury or inconvenience caused by plants or wildlife.
We are not responsible for anything which adversely affects your
holiday which occur due to events which are outside of our control (i.e. that
we could not, even with due care, have foreseen or avoided). Such circumstances
include (amongst others) war, civil unrest, industrial action, terrorist
activity, natural disaster, fire, adverse weather conditions, foot and mouth
disease, SARS etc.. We will endeavour to manage any problems caused as a result
of such an event but shall not be liable to you for any losses caused by such
We are not liable for damage to or theft of your personal possessions
and we encourage you to ensure that you have adequate cover under your existing
home contents, travel or any other applicable policy for the length of your
13. Other important Information
Any photographs, descriptions or advertising we issue, and any
descriptions or illustrations contained in our promotional material or on the
website, are issued or published solely to provide you with an approximate idea
of our Lodges.
All due care and diligence is exercised in the production of such
information, and information concerning our cabin and its facilities has been
compiled as accurately as possible. However, there may be time when certain
facilities are temporarily not available.
Such situations may be dictated by local circumstances, unsuitable
weather conditions, necessity for maintenance or redecoration.
This Contract is between you and us. No other person shall have any
rights to enforce any of its Terms.
You may not transfer any of your rights or obligations under these
Terms to another person without our prior written consent, which we will not
withhold unreasonably. We can transfer all or any of our rights and obligations
under these Terms to another organisation, but this will not affect your rights
under these Terms.
These Terms and any non-contractual obligations relating to these
Terms shall be governed by and interpreted in accordance with Scottish law.
This means a Contract for Lodge stay purchased through us and any dispute or
claim arising out of or in connection with it will be governed by Scottish law.