Guest Information Regarding Corona Virus
Following the announcement from the Prime Minister yesterday regarding the restrictions now in place to suppress Coronavirus; we now have the following information for our guests who have already made reservations with us, and for those who may be considering making a reservation in the future.
Restrictions now in place up until April 12th (for the next three weeks)
The travel restrictions, and restrictions regarding gatherings of people outside your household, mean that is unlikely that you would be able to travel safely to the lodges and comply with the Governments guidance.
If you were due to arrive at the lodge between now and April 12th, you will have the opportunity to re-schedule your reservation to a date later this year, subject to availability. Please now consider potential future dates at your earliest opportunity so that we can secure your new reservation.
If you are due to arrive at the lodge after April 12th, it may still be possible for you to arrive as scheduled, however this is subject to the UK Government review of the restrictions. If the current restrictions continue onwards past April 12th, and your arrival date then becomes subject to these restrictions, then of course we will then offer you the opportunity to re-schedule your arrival date.
We are also making a temporary change to relax our terms regarding payment of balances due for your reservations made with us. Normally balances are due 45 days prior to your arrival however we are changing this to 28 days whilst these Government restrictions are in place.
Thankyou for your understanding during these “unprecedented” times.
We hope you and your family can all keep safe whilst we all live and work through this situation.
Precautions that we are taking during the Coronavirus outbreak
Is it safe to be at the lodge? We are on a remote hillside location.... and with only 13 lodges on the site separated by woodland you will feel as if you are self isolating! We are taking some additional precautions to ensure that our guests are safe and can still enjoy the Loch Lomond and Trossachs National Park
Each cabin is self-sufficient, situated in spacious surroundings offering high quality personal space. The following approach is taken to cabin cleanliness:
- Our hot tubs are emptied, cleaned and freshly refilled for every new guest. The water in our hot tubs is treated with safe swimming pool chemicals to neutralise bacteria. Each hot tub is checked daily by a team member to ensure the correct chemical balance.
- Prior to new guest arrival our cabins are thoroughly cleaned, using our hygienic cleaning products
- We are conducting thorough and regular briefings with all our customer-facing teams, to ensure they are aware of the key steps to follow to help prevent the spread of Covid-19.
- Each cabin is supplied with an adequate amount of toilet paper for each stay
- Bathrooms are equipped with hand soap, shower gel and shampoo and conditioner
- Should you or any of your party develop any symptons such as a fever or cough, we would be grateful if you could let us know before your departure, so we can take extra precautionary measures before we send our cleaning staff in to clean the cabin
Health and Safety are our number one priority
Our key priority is always the health and well being of our guests, our team and their families. As this is a rapidly changing situation please follow Government Advice as we continue to taking all precautionary measures:
- We have no reported cases at our locations
- We offer tranquil breaks in a secluded rural location
- The cabins in our locations are secluded
- The very nature of our business means that there is very little social contact with others
- Our guests travel to our cabins in their own vehicles and we have no pubs, restaurants, nightclubs or busy communal areas on the site
- We have a responsibility to our team, guests and the rural communities in which we operate. We are trying our best to run our business as usual, ensuring our team have jobs; providing guests with the opportunity for a break and continuing to trade with the small rural operators who rely on us to make a living
- We are totally committed to ensuring Scottish tourism has a long-term future